Conflict Management



How to Effectively Navigate Through a Conflict Situation


Program overview

We have all experienced conflict in unique and personal ways. Although conflict is a normal and inevitable part of life, learning to resolve conflict constructively and effectively can be a daunting task, particularly in the workplace. The fact that conflict exists, however, is not necessarily a bad thing: As long as it is resolved effectively, it can lead to personal and professional growth.

This workshop is designed to provide participants with information, tools and techniques that will enable them to get beyond the typical ways they may perceive and naturally approach conflict situations.

After the workshop, the participants will have skills and strategies they can use, if not always to prevent conflict, then at least to arrive at a mutually acceptable agreement.

The program is individualized through the Conflict Style Profile (CSP). The CSP is a confidential self-report questionnaire that provides staff with an individualized analysis of their preferred conflict management style as well as the back-up styles one tends to use in conflict situations. It also includes an in depth explanation of how these styles tend to either be productive or unproductive and ideas on how to make positive changes when handling conflict.

Prior to the workshop, each participant completes the CSP and returns the questionnaire to the office of the program director. The data is then compiled and analyzed to create a report for each participant and customize the learning activities for the workshop based on the spread of profiles.

 Learning Objectives:

Through self-discovery and increased awareness, participants will be able to:

  • Understand their own approach to conflict and whether they unintentionally create and increase conflict
  • Use appropriate techniques for identifying and managing negative emotional reactions that accompany a conflict
  • Reduce workplace conflict by holding themselves accountable for their own behaviour
  • Ease fears regarding conflict by understanding how conflict can be a source for creativity 
  • Learn that while constructive conflict is good, poorly handled or unresolved conflict can have a devastating effect on the workplace and the individual
  • Differentiate between confrontational and collaborative reactions to a conflict. Acquire the collaborative mindset 
  • Promote a rewarding environment for people of differing approaches to conflict

Training methodology: A multimodal approach combining didactic and experiential exercises

Number of sessions:  The program is divided into two separate half-day sessions, separated by one week

Time frame options:  Option A:  8:30 a.m. – 12:30 p.m.     Option B:  13:30 p.m. – 17:30 p.m.

Number of participants:  15 – 20 people

Program cost:  CHF 2000.-

Includes: Personalized Conflict Style Profile report, workshop training manual and “Power Break” CD audio recording for all participants registered in the program.