Dealing with Conflict at Work

Although conflict is a normal and inevitable part of life, learning to resolve conflict effectively can be a daunting task, particularly in the workplace. Most people are deeply uncomfortable with conflict and, consequently, their way of resolving it is all too often not the most effective and respectful way.

Conflict that occurs in organizations need not be destructive, provided the energy associated with conflict is harnessed and directed towards problem-solving and organizational improvement.

This learning guide will focus on both ways to prevent and deal with conflict when it arises.